Return policy

Return policy

1. Return Eligibility

  1. Items must be returned within [15 days] of delivery to qualify for a refund or exchange.
  2. The returned item must be:
    • Unused and in the same condition that you received it.
    • In its original packaging, including tags, labels, and accessories.
  3. A receipt, order confirmation, or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom or personalized products.
  • Digital downloads or software.
  • Intimate items (e.g., lingerie, swimwear) for hygiene reasons.
  • Gift cards or promotional items.

3. Return Process

To initiate a return:

  1. Contact us at [Your Email Address] or via [Contact Form Link] with your order details and reason for the return.
  2. We will provide instructions for shipping the item back to us.
  3. Returns must be shipped to [Your Return Address] using a traceable shipping service.

4. Return Shipping

  1. Customer Responsibility:

    • The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
    • We recommend using a trackable shipping method and purchasing shipping insurance.

  2. Company Responsibility:

    • If the return is due to our mistake (e.g., wrong item, defective product), we will cover the return shipping costs.