Refund policy

Returns

1. Eligibility for Returns

   • Items must be returned within [15 days] from the date of delivery.
   • Products must be unused, in their original packaging, and in the same condition that you received them.
   • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items
   The following items cannot be returned:

   • Perishable goods (e.g., food, flowers).
   • Custom or personalized items.
   • Digital products or downloadable software.
   • Gift cards.

3. Return Process

   • We will provide you with a return shipping address and instructions.
     
   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).